Information and Advice
Our Helpline answers over 4,500 enquiries a year on a vast range of subjects relating to older people, including staying independent at home, social and leisure opportunities, legal issues, financial issues, housing, care homes, being a carer - and much more.
Our advisers’ up-to-date knowledge is backed up by a comprehensive library of local and national information. They are able to provide information and advice on both simple and complex enquiries, and will always treat you with sensitivity and respect.
Abingdon Office: 01235 849400
10.00 - 4.00pm, Monday - Friday
Please ask to be put through to the Helpline
Banbury Office: 01295 278040
10.00 - 2.00pm, Monday, Tuesday & Thursday
Please phone Abingdon at all other times
Email: helpline@ageconcernoxon.org.uk
We can provide specialist advice on the subjects below. These are areas where we have particular expertise and dedicated advisers. Click the relevant title for more information.
Welfare Benefits – Are you getting everything you’re entitled to?
Elder Abuse – What to do if you are concerned about an older person
Community Care – What help can you get from Social Services
Moving Home – For help with all aspects of moving home and for people, and a separate service for people moving to a care home
NHS Continuing Healthcare Funding – understanding eligibility for funding, and support with assessments and appeals
Publications – Click here for reports, research, books and useful publications
Factsheets – Age Concern England produce over 100 Factsheets, Information Guides and Information sheets on all issues affecting older people. A good place to start. Click here to get hold of them or you can also order them from us by contacting the Helpline by phone or email.
